Presenting Community Enterprise Queensland (CEQ), a not-for-profit remote store operator responsible for running 29 retail stores throughout Northern Queensland, Australia.
Last September, CEQ installed our Smiley Touch kiosks across all their stores to gather valuable feedback directly from customers about their shopping experiences.
The results were swift, enabling CEQ to actively listen to and address the needs and preferences of their shoppers right from the start.
Curious about some of the issues CEQ’s team identified using HappyOrNot, and the resulting improvements they’ve made?
Here are just a few examples, as shared by Fred Gela, CEQ General Manager (Stakeholder Engagement):
???? “For example, we received feedback from some customers that they felt they were waiting too long at the checkout at certain times.”
???? “This resulted in us adjusting our rosters, ensuring varying peak periods at each location have sufficient checkouts open – ultimately reducing customer waiting times.
???? “The versatility of the system has allowed CEQ to effectively engage with the four communities, seeking their views on important matters.
???? “For example, we asked our customers whether zero per cent (non–alcoholic) beverages should be made available to purchase in store locally at these locations, and 66 per cent responded with ‘yes’ to this question, so we’ve now put this in place.”
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We are so happy to see the dedication to making your customers happier, Community Enterprise Queensland!
In the picture, CEQ’s CEO Michael Dykes spending time with the Ugar IBIS team who sit as number 1 ???? in the customer happiness index across all CEQ Stores.
