We would like to give a big round of applause to Grey District Council (New Zealand) for rolling out HappyOrNot as their visitor feedback system!
The HappyOrNot Kiosks will be available in the Council office on Tainui St, the Grey District Library on Mackay Street and there will be two at the Westland Recreation Centre – one at the Customer Service desk and one in the Fitness Centre.
Community and Recreation Services Manager Nelia Heersink says the feedback will help Council and staff make operational improvements and improve customer service.
“We want to hear about the experience our customers have, while its still fresh in their mind. Simply taking an extra couple of minutes on the way out and popping some feedback into the kiosks will help us identify areas we can do better, in real time.”
“As a council we aim to be one exceptional team, providing outstanding customer service to our community. HappyOrNot is an effective and easy way for our customers to tell us if we’re on the right track or not.”
Now visitors to Grey District Council offices and facilities in Greymouth can easily provide instant feedback on their visit. With HappyOrNot kiosks conveniently located at key spots ???? feedback is just a tap away! Customers can rate their satisfaction using a simple smiley-face scale and even add comments if they wish. And if there’s room for improvement, they’ll be encouraged to leave contact details so staff can reach out directly. ????
Mayor Tania Gibson of Grey District emphasizes that HappyOrNot kiosks are user-friendly and represent a valuable addition to the Council’s efforts to gather feedback and enhance services.
“This new tool, which lets people give us instant feedback on site, is another step forward to ensuring we’re an inclusive, connected, and responsive Council. It’s a great investment in continuous improvement for our ratepayers and our community,” the Mayor comments to Voxy Publication.
We are so thrilled to collaborate with Grey District Council, and we can’t wait to see the positive impact HappyOrNot will have on enhancing customer satisfaction and community engagement.
