This is an extract from a blog that Cathie Reid of the Epic Pharmacy wrote on use of our service for Employee satisfaction monitoring. Great article.
READ THE FULL ARTICLE AT http://cathiereid.com/asking-the-question-are-you-happy-or-not/
Asking the Question – Are you Happy or Not?
Providing people with the opportunity to let us know how they’re feeling has always been an important part of our workplace culture, and we’ve used a variety of different mechanisms to do this over the years, ranging from in person and electronic discussion forums to survey tools with both fixed and customisable content.
One of the challenges with surveys is the time they take, and the lag time in receiving and analysing results. In recent years we’ve moved away from fixed content surveys, as while they deliver benefits in having consistent statistical information, the questions are not always the ones you want to ask, and the way people interpret each question tends to be open to variation.
Customisable surveys have provided a better opportunity to ask the questions that you feel are most relevant at that time, but still require significant time to craft the questions, then a further lag while people complete the survey and interpret and circulate the results.
Courtesy of one of our clients, we recently came across a great tool called Happy or Not that allows us to ask a simple question of anyone who is walking past one of the units. They hit the button that best reflects their feelings about the question asked, and we get a report that night showing how many people participated and how they responded. The level of reporting available can be very detailed, broken down by unit, by hour, by day, allowing you to see trends across time periods and locations in pretty much any permutation and combination that you like.
With two new sites opening, we thought these provided an ideal way to quickly check how people were feeling about their new locations. Shifting large numbers of people, particularly in sites with very busy workloads, can be a very challenging exercise, and we wanted a way to be able to quickly see how people were feeling. Clearly in addition to these units we were also speaking to people, but not everyone feels comfortable speaking up, and this provides an anonymous way for them to express their feelings. We were also conscious that at times it can be easy to be swayed by a few very vocal ‘squeaky wheels’, and this tool delivers a way to help determine whether they are truly representing the feelings of the majority or not.
READ THE FULL ARTICLE AT http://cathiereid.com/asking-the-question-are-you-happy-or-not/