Boost Occupancy and Revenue With HappyOrNot Feedback
Discover how Push My Button can help you leverage industry-leading resident satisfaction survey solutions by HappyOrNot for your Aged Care business.
Boost Resident Satisfaction In
Your Aged Care Business
Leverage our easy-to-use resident feedback solutions to increase resident satisfaction and loyalty to meet Aged Care Standards, and to increase Occupancy and Revenue.
Here’s what you stand to gain by collecting, measuring, and actioning on resident feedback:
30%
reduction in dissatisfied residents in the first year of using HappyOrNot
10 Fold
increase in resident feedback across services being provided
4 Times
more likely to recommend your village to others is they are very satisfied with the service
How Our Aged Care Resident
Satisfaction Solution Works
Collecting Feedback
Invite your residents or visitors to share their immediate thoughts with our user-friendly Smiley system. Capture their feedback on their fresh experiences at meal service, during activities, on cleanliness or excursions whether via our easy to use Kiosk, website or email communication.
Data Analytics And Reporting
Spot trends and share insights with your team. Our straightforward data dashboard displays key metrics and performance indicators. Dive deeper into the data with our Reporting Analytics Portal and Customer Experience Consulting.
Making Data-Backed Decisions
Leverage our platform to collect resident and visitor feedback in aged care and make data-driven decisions that boost satisfaction and foster long-term business growth.
Boosting Occupancy And Revenue
Refine your operations and stick to the best strategies for increased Satisfaction. Our diverse options for collecting feedback ensure a comprehensive understanding of resident experience, leading to improved processes and strategies.
Why Work With Push My Button
Push My Button Australia has been working with HappyOrNot for over 10 years and is one of the longest standing partners globally. We know what it means to be Customer focussed.
What Our Customer Say!
“We were looking for a simple system that was user friendly but could give us layers of data that we could gain information to make improvements to our systems and processes”
Shawn Bergquist, Past CEO/Director of Nursing, Coffs Coast
Ready To Boost Your Revenue With Our Customer Feedback Solution?
Empower your business with an industry-leading customer feedback platform. Identify improvement areas, capitalise on growth opportunities, and boost customer loyalty and satisfaction.
Frequently Asked Questions
Resident feedback is invaluable for enhancing resident satisfaction and loyalty. It provides insights into areas of improvement, helping you make data-driven decisions that can positively impact revenue and overall resident experience.
No, our user-friendly Smiley system makes collecting feedback seamless. Whether it’s at physical locations, on mobile devices, websites, apps, or through email, the process is quick and efficient, ensuring minimal disruption to your staff’s daily operations.
Push My Button provides a straightforward data dashboard displaying key metrics and performance indicators. Additionally, our Reporting Analytics Portal and Customer Experience Consulting allow you to dive deeper into customer insights and spot trends to make informed decisions.
Absolutely! Our platform is designed to be flexible and customizable. Whether you operate a single Aged Care Facility, or multiple or offer different residences in your facilities our simple to use service can be tailored to meet your needs.