Boost Profit and Optimise your Service with HappyOrNot
Discover how Push My Button can help you leverage industry-leading customer satisfaction survey solutions by HappyOrNot for your Hospitality or Service business.
Boost Customer Satisfaction In
Your Hospitality or Service Business
Leverage our easy-to-use customer feedback solutions to increase customer satisfaction and loyalty to
boost your profit and repeat business.
Here’s what you stand to gain by collecting, measuring, and actioning on customer feedback:
93%
of customers are more likely to return with repeat purchases to businesses that provide them with top-notch services.
94%
of customers will recommend a company they rate as having ‘very good’ service, generating valuable word of mouth.
40%
conversion from unhappy to happy customers during the first year when using HappyOrNot Operationally
How Our Hospitality Customer
Satisfaction Solution Works
Collecting Feedback
Invite your customers to share their immediate thoughts with our user-friendly Smiley system. Capture their fresh experiences whether they’re at physical locations, on mobile devices, on websites and apps, or through email communications.
Data Analytics And Reporting
Spot trends and share customer insights with your team. Our straightforward data dashboard displays key metrics and performance indicators. Dive deeper into the data with our Reporting Analytics Portal and Customer Experience Consulting.
Making Data-Backed Decisions
Leverage our platform to collect customer feedback in hospitality and make data-driven decisions that boost customer satisfaction and foster long-term business growth. Use demographic data collected with the Smiley Touch to make informed decisions.
Boosting Sales And Profits
Refine your business operations and adopt the best strategies for increased profitability. Our diverse options for collecting customer feedback ensure a comprehensive understanding of hospitality customer satisfaction, leading to improved processes and strategies
Why Work With Push My Button
Push My Button Australia has been working with HappyOrNot for over 10 years and is one of the longest standing partners globally. We know what it means to be Customer focussed.
What Our Customer Say!
“We have been using HappyOrNot since 2009, and implemented it as a KPI in our operations in 2010. Today, HappyOrNot is a standard part of our restaurant concept. It is a win-win for all involved – we can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction report.”
Laura Krusius, Head of Frontline Services, Technopolis, Plc.
Ready To Boost Your Revenue With Our Customer Feedback Solution?
Empower your business with an industry-leading customer feedback platform. Identify improvement areas, capitalise on growth opportunities, and boost customer loyalty and satisfaction.
Frequently Asked Questions
Customer feedback is invaluable for enhancing customer satisfaction and loyalty. It provides insights into areas of improvement, helping you make data-driven decisions that can positively impact revenue and overall customer experience.
No, our user-friendly Smiley system makes collecting feedback seamless. Whether it’s at physical locations, on mobile devices, websites, apps, or through email, the process is quick and efficient, ensuring minimal disruption to your staff’s daily operations.
Push My Button provides a straightforward data dashboard displaying key metrics and performance indicators. Additionally, our Reporting Analytics Portal and Customer Experience Consulting allow you to dive deeper into customer insights and spot trends to make informed decisions.
The demographic data collected helps you make informed decisions tailored to your customer base. This data allows you to personalise strategies, refine operations, and implement targeted improvements, ultimately contributing to increased customer satisfaction and business growth.
Absolutely! Our platform is designed to be flexible and customisable. Whether you operate a Cleaning business, Manage food services, or Manage services at a Mining Camp, our solutions can be tailored to meet your specific requirements, ensuring a comprehensive understanding of customer sentiments and aligning with your business goals.