Healthcare - Give your Patients a voice
From Pre Admission to Post Care, capture feedback across the whole journey, to ultimately drive long-term improvements.
“We have embedded HappyOrNot into the hospital and report to a governing committee monthly on the data. I have found that the open feedback is powerful in both conveying appreciation to staff and for real time targeting of areas to address.”
Linda McCulloch, Patient Safety & Quality Manager, NBMLHD Lithgow Health Service
Improve Patient Experiences Across the Healthcare Journey
Capture real-time feedback from pre-admission to post-care – and turn insights into better outcomes.
HappyOrNot makes it easy to gather patient and visitor feedback at every step of the healthcare journey. From the moment someone walks in, to the care they receive, to how they recover – our kiosks and digital tools are designed to collect insights that drive real improvements in care delivery.
Pre-Admission Experience
Understand first impressions before care even begins.
Waiting rooms, front desks, online bookings – first impressions count. HappyOrNot kiosks placed at key entry points, and digital feedback options embedded into emails or online portals, give patients and their families a simple way to share how the intake process feels.
Why it matters:
Catching frustrations early can reduce anxiety and set the tone for a more positive care experience.
In-Care Experience
Real-time insights while care is happening.
Whether it’s a hospital ward, outpatient clinic, or Specialised Care Facility – HappyOrNot gives patients, families, and even staff the ability to share how things are going while they’re still on-site. Our discreet, one-touch Smiley Terminals make it simple to gather feedback without interrupting care.
Why it matters:
Real-time feedback helps teams act fast, preventing issues before they escalate.
Post Care Experience
Follow up for feedback after care ends.
Discharge is just the beginning of recovery. With Smiley Digital links in SMS, email or patient portals, you can reach patients after they’ve left your facility to understand their overall experience and any lingering concerns. In addition, point a positive response to yoru Google Reviews page.
Why it matters:
Post-care feedback closes the loop and gives you a complete view of patient sentiment.
Identify areas for Improvement
Turn feedback into meaningful improvements.
All feedback – whether from kiosks, email links, or websites – flows into one unified dashboard. Real-time data and reporting make it easy to spot trends, identify strengths, and quickly address areas needing attention.
Key Features:
- Role-based reporting for frontline to executives
- Drill-down views by location, time, or touchpoint
- Exportable reports for board-level insights
- Benchmarks and satisfaction scoring
Why it matters:
You can’t improve what you don’t measure. HappyOrNot brings clarity to patient experience so you can confidently take action.
“We cannot do without HappyOrNot now”, says Peter Abraham CEO of Kyabram District Health Service
“It gives us the pulse of the organisation and allows us to react quickly to any issues that arise.”
In August 2016 Kyabram District Health Service (KDHS) implemented the award winning HappyOrNot service. In 2017 KDHS were awarded the Patient Experience Award from Victoria Health, read here how they used HappyOrNot to help achieve that.
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Take the lead in community engagement with real-time feedback, enabling smarter, data-driven improvements that truly enhance services.