Measuring Feedback on your Digital Assets
Find out about how we enable customers to collect feedback on their digital assets i.e. Website, App, and Social channels.
Smiley Digital™
The easiest and most effective way to discover the reason behind emotions. The Smiley Digitals are the perfect match for your digital assets. Let our Smiley Faces capture feedback on your online processes, appointment bookings, shopping experience or overall web accessibility.
Engaging User Interface
The Smiley emotions can be placed seamlessly on your website to enable quick feedback.
High Response Rates
Simple and intuitive results in high levels of feedback.
Ready to use in minutes
Easy to implement and place on your assets.
Smiley Digital™
The Smiley Digital is a versatile digital asset that can be deployed on any website or mobile app that supports the installation of JavaScript. The Smiley Digital flows in exactly the same way as that of the Smiley Touch. The Smiley Digital can be deployed on multiple pages and reports feedback in real time.
Simple Set-up
The script is provided via the reporting portal and can be copied or emailed to the digital asset owner to install.
Real Time Feedback
Responses are sent to the reporting portal in real time.
Root Cause Analysis
Uncover the reason behind the press with follow up and open comments.
multi day surveys
Ask a different question at a different time in the day or week.
cloud based updates
Automatic and free software updates.
Multi Language Support
Display up to 8 languages for a customer to select.
Multiple Variants
Can be deployed as a pop out or be embedded on any page anywhere. See example to the left.
Redirect Support
After feedback is provided you can optionally redirect the customer to a new page.
Visibility options
You can decide how regularly you show the customer the Smiley Digital based on simple settings.
check out the Smiley Digital™ For Website below.
Additional Premium Features
The Smiley service is packaged into 2 packages, Essentials and Professional. In addition to the features listed above, the following premium features are provided as part of the Professional version.
Real Time Collaboration
Set alerts for positive and negative feedback, and receive notifications via the mobile app to an alert. Collaborate and comment on the alert to manage the incident.
Foresights
Let the power of AI identify patterns in your data and notify you when there is change to the norm.
Connect external Tools
Connect the HappyOrNot data set to other systems via the HappyOrNot API.
How Much Does All Of This Cost, I Hear You Asking?
Find out how other customers utilise the Smiley Digitals in your industry
Ready to get in Touch
Take the lead in community engagement with real-time feedback, enabling smarter, data-driven improvements that truly enhance services.