It has been an interesting year with the continued pandemic and the impact that has in customers service. But how do organisations come through the other end and focus their energies again back on Customer Experience?
Our Customer Georges River Council, spoke with HappyOrNot along with a number of other customers from around the world to discuss how they see CS post the pandemic and what the next normal means to them.
Take a look at the article posted on the HappyOrNot website to find out their answers to:
1. How do you see the role of Customer Experience in Governmental Services in the “Next Normal”?
2. Why is it important to continue measuring and improving customer satisfaction during the pandemic?
3. Have you made any interesting findings from the data? For example, reached different insights compared to pre-pandemic?
4. What recommendations would you give to other organizations on why should they care about Customer Experience during the pandemic?
Read the full article here https://www.happy-or-not.com/en/insights/customer-story/georges-river-council-on-managing-cx-in-the-next-normal/